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Fashion Consultant - Carolina Herrera (Mall of the Emirates)
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of
luxury experiences in the Middle East. The Group, in its endeavour to
excel as a hybrid retailer, has reinforced its distribution and marketing
services with a portfolio of eight owned brands and over 300 international
brands in the luxury, beauty, fashion, and art de vivre categories. More
recently, the Group expanded its expertise into new categories of luxury
watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it
constantly reinventing itself or focusing on innovation to provide luxury
experiences at over 750+ experiential retail stores, online and through
mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals
across seven countries, whose cohesive efforts have resulted in the Group
being ranked third in the Middle East and first in Saudi Arabia as a Great
Place to Work®.
To keep the innovation journey going, the Group has set up “The
Greenhouse”, which is not just an innovation hub, but also an incubator
space and accelerator for start-ups and small businesses in the region and
internationally. This is just one of the several initiatives taken by the
Group to reinvent itself, catalysed by forward thinking and
future-proofing. The Group has also been embedding sustainability at the
core of its business strategy with a clear commitment towards people,
partners and the planet, and by being a member of the United Nations
Global Compact Community and signatory of the Women's Empowerment
Principles.
What you'll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will
be responsible for achieving individual and collective sales targets while
delivering exceptional Guest Experience; and ensuring support in the
implementation of CRM, CX and other key customer and people initiatives
in-store.
- You will collect data on customer behavior, top sellers, slow movers which will be key input for business reviews
- Drive client relationships within an omni-channel approach
- Provide pre-buying feedback on products
- Drive eNPS through people experience initiatives and culture
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
- Ensure click and collect are conducted within SLAs (Service-level agreement)
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
- Support with in-store marketing events and activations
- Keep abreast of all brand social media activities and campaigns
- Drive sell-throughs within the store
- Support in-store CX initiatives
- Provide input to what’s working well/what’s not working well within the store
What you'll need to succeed
Strong English communication skills
Dynamic personality
Previous experience in luxury retail
Knowledge of KPIs and CRM
What we can offer you
With us, you will turn your aspirations into reality. We will help
shape your journey through enriching experiences, learning and development
opportunities and exposure to different assignments within your role or
through internal mobility. Our Group offers diverse career paths for those
who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a
competitive benefits package which includes health care, child education
contribution, remote and flexible working policies as well as exclusive
employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities
and Perspectives to truly Inspire, Exhilarate and Delight our customers.
At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We
ensure equal opportunity for all our applicants without regard to gender,
age, race, religion, national origin or disability status.
To apply- click on the “Apply” button
No Fees ... It's important to be aware and cautious when searching for
job opportunities. Remember, you should never pay anyone for a job
application, test, or interview. Legitimate employers will never request
payment from applicants at any stage of the hiring process. By sharing
this information with your friends, you can help them avoid potential
scams and protect their financial well-being. Encourage them to stay
vigilant and informed, ensuring they have the best chance at finding
genuine employment opportunities.