.webp "Digital Services Team Leader - Job Vacancies in UAE")
.webp "Digital Services Team Leader - Job Vacancies in UAE")
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they have the best chance at finding genuine employment opportunities.
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Digital Services Team Leader - Job Vacancies in UAE
Role : Digital Services Team Leader
Location : Dubai
Role Purpose:
The Digital Services Team Leader is responsible of the WBG customer
onboarding journey for ADIB Office Banking solutions, ADIB Direct online
channel and other WBG products setups (i.e. link Host to Host, SWIFT for
corporates, Sweeps) to meet exceptional service delivery as per agreed SLA.
Direct the functioning of WBG Digital banking team, facilitate a strong
control environment, maximize efficiency through quality assessment, monitor
service delivery against agreed SLAs.
Digital Services Team Leader role is also to manage, track, oversee and
bridge smooth interaction between WBG customers and ADIB. The main objective
of this role is to optimize WBG customer satisfaction and loyalty through
WBG strategic initiatives. Execution should be done through information
gathering from customers’ & staff members and by deploying tools /
solutions / processes for smooth seamless customer experience journey
Key Accountabilities of the role
Responsible to assure that WBG customer experiences are mapped through all
the channels sand addressed in case of any customer concerns.
Monitor progress and activities to ensure adoption and rapid time to –
Value.
Building strong partnerships and collaborate with key stakeholders including
front office, Compliance, Audit and Technology.
Own and represent COB in projects e.g., data remediation, technology
implementation or process design as needed.
Be responsible for group audit and internal control adherence.
Manage and coach a team of Digital Services Officers to provide customer
with a great experience.
Experienced in Complex digitalization set up of large Complex corporations /
WBG – CBX proficiencies.
Manage ADIB Direct online, WPS, Bulk, Sweep, Cheque books, DDA, Mobile
function for WBG/CB/FI/Iraq clients for setup and access creation with
agreed turnaround time as agreed in departmental SLA.
Support and manage the onboarding of corporate clients on ADIB Direct and
implementation process both tactically and strategically to ensure
satisfaction of all stakeholders and a positive ADIB Direct onboarding
experience.
Identify any gaps / red flags and escalate the same in timely manner to
ensure all necessary controls are in place.
Handle all BAU issues/escalations related to online channels.
Manage workload including high priority request, ensure timely escalation of
key risks / issue to the management.
Review and approve the customer onboarding details on ADIB Direct platform.
Review the DDAs request received on the checker queue to approve and push to
Central Bank.
Supervision of the CBV agents performing call backs verification for MIFT as
per bank policy.
Provide CBV reports and statistics
RESULTS REQUIERD:
Improves Customer Satisfaction and increase their loyalty.
Creates a competitive advantage with the banks in the market.
Builds stronger internal stakeholders trust and relationship.
Increases revenue and sales by providing seamless service execution.
Specialist Skills / Technical Knowledge Required for this role:
Ability to successfully lead big service enhancement projects.
Excellent analytical and presentation skills
Excellent communications and interpersonal skills
Team player
Creative
Aptitude in decision-making and problem-solving
Time & Stakeholder management skills
Flexible with the ability to and work under pressure
Customer oriented / focused.
Ability to overcome obstacles in an innovative manner
Cultural sensitivity and adaptability
To apply- click on the “Apply” button
No Fees ... It's important to be aware and cautious when searching for job
opportunities. Remember, you should never pay anyone for a job
application, test, or interview. Legitimate employers will never request
payment from applicants at any stage of the hiring process. By sharing
this information with your friends, you can help them avoid potential
scams and protect their financial well-being. Encourage them to stay
vigilant and informed, ensuring they have the best chance at finding
genuine employment opportunities.
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