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Customer Service Representative
Location: DUBAI, AE
Company: ENOC
Business
Vehicle Testing & Registration
Job Purpose
The Customer Service Representative is responsible for the proper data
entry (from the customer's documents), at check-in point/at the counter,
issue test result certificate, collect cash for tests conducted and
registration of vehicle and guides the customer correctly. In case of
vehicle failure he/she should explain the failure points to the customer,
if possible, or guide him/her to the Supervisor or Site manager on duty
Principal Accountabilities
Site Level:
Responsible for correct data entry from Customers' Documents. To ensure
that the correct information required by RTA is also entered in the system
for proper processing for testing and registration purpose.
Cash Handling: Responsible for all cash transactions at the counter,
where applicable, and tallying of cash with the system printouts at the
end
of the shift and safe handing over of the same to Site Manager.
Customer Service: To maintain a high standard of customer service at the
site and deal with all the customer is a highly professional and cordial
manner. To ensure that the customer leaves the counter with all his
transactions completed and that he/she is correctly guided to proceed to
other depts.
Site Image:
To behave confidently and ensure the proper projection of company's
image to the customers. To keep the counter uncluttered and clean and to
give top priority to the work, take short breaks and attend all site
meetings. To maintain good relations with any RTA staff on duty.
Additional Principal Accountabilities
Experience
- Should be holding a passed certificate from a recognized Higher Secondary School or Minimum 1 or 2 years of work experience in a similar position.
- Should be computer literate and fluent in spoken and written Arabic. Should be able to speak in basic English.
- Should be well-groomed, well mannered and cordial with customers of all nationalities
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